Moneygrabbers Daily News Releases

Moneygrabbers Daily News will be reporting on the tragic state of things at CaixaBank and the alarming situation into which yours truly has been forced by unprofessional, ineffective and literally useless employees at the bank.

It is truly a sad sad day when a disgruntled client of any financial institution is forced to such measures, but the situation has got to such an extreme.

In summary: in December 2022 I indicated to the Director of my CaixaBank office that I did not agree with commissions which had suddenly and unwarrantedly appeared in my personal account with CaixaBank. I made it perfectly clear to him that either the commisions be reimbursed or my account closed. At the time, Caixabank already owed me 236 EUR in "invented commissions". The bank director replied to one email saying he would get back to me - which he never did and, despite over TWENTY emails from me, several phone calls and voice messages, further emails from my wife also and complaints directly to that director and also to him via his "subdirector"... he didn't even answer me for OVER FIVE MONTHS. Not a single email or call. NOTHING. 5 months of total silence!

This disgraceful lack of professionalism and absolutely unbelievable uslessness, led me to also make a complaint through CaixaBank's centralised customer services department. They received the complete history of emails with the solitary email from said director and email addresses and contact data for him and his subdirector. They apparently didn't know who I was, despite having all the details of me, the office and the office directors in the email...

Unfortunately this is merely the tip of the iceberg of a story which is simply beyond belief - as far as I am concerned. Perhaps it's the norm for Caixabank... Since experiencing this disgraceful behaviour myself, I have come across several comments online where other people have apparently also received dreadful treatment.

But now enough is enough. I assume that there are professionals within "la Caixa" who may feel aggrieved by the treatment I have received and the stories I will be recounting in MoneyGrabbers Daily... Perhaps they can step in and sort the situation out.

I suppose I should finally also address why I am writing in English. The simple answer is that I am English and perhaps there may be a few more puns and 'double-entendres' available to me by writing in English, but another answer is that by writing in English, far more people will probably hear about CaixaBank ethics - because that's something I feel is also central to the matter. Mr. Masip, the above mentioned office director of Caixabank has, in my opinion at least, either very poor or simply no professional ethics. If he is a true representative of Caixabank, we may all find out over the course of the following publications.

If CaixaBank were to sort things out quickly, efficiently and with ZERO hassle to me (I've seriously had ennough) then perhaps we can post a fanal article indicating that the situation has been remedied. I certainly hope so.

Herewith the first publication:

CaixaBank - 1.pdf

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