CaixaBank AI struggles to ignore clients

CaixaBank has long since favoured using AI to ensure and/or handle Customer Dissatisfaction but recent reports that have reached Moneygrabbers indicate that the bank is finding it difficult to align AI behaviour with corporate values. “CaixaBank has always believed in pretending to do something and actually doing nothing, but still charging for it,” said one source. “AI just doesn’t get it. It’s really hard to get a computer to do absolutely nothing.”

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