Flexibility: The true value of CaixaBank's word

When a client agrees something with a bank director, the bank’s own representative, does that accord have any value? Not if the bank is CaixaBank it would appear.

Our aggrieved client tells us how CaixaBank’s U-turn on previous agreements with their own directors are ethically worthless, albeit potentially sources of new unethical profits for the bank. Long live moral flexibility!

CaixaBank - 5.pdf

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