COVER MY BACK AND GET THE FORMS

Other than Mr. Masip, CaixaBank employees are encouraged to talk to clients and maintain good working relations with them. But in the case of any complex problems, we understand CaixaBank provides a full series of complex forms with which employees should thwart all but the most persistent of irritated and irritating customers. “it’s important to pretend you’re taking them seriously, even if you’re not,” said one source. Thank Goodness for bureaucratic foresight!

CaixaBank - 8.pdf

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