Caixabank Confident that robots will provide a better service

CaixaBank has successfully convinced many customers to do all the hard work themselves, managing their accounts from the web and smartphone apps but are currently working on how to get ever more inventive commissions to pay for future plans of AI bank tellers. “Customer service is a myth”, said one source. “Anyway, with our customer service track record, customers will actually better off talking to robots.”

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