Bank Manager aghast at client's rejection

It is indeed a tangled web when, to compensate for CaixaBank’s not having honoured their previous accord, the only suggestion for compensation is signing up for another CaixaBank product and forcing an aggrieved client to be tied to the offending bank for yet longer.

Why is it so hard for this bank to understand that after bad treatment, a client legitimately wants to leave!?

CaixaBank - 4.pdf

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