CaixaBank ETHICS: SHOULD WE HAVE TAKEN THE TELEVISION?

A disgruntled CaixaBank client recently put the cat among the pigeons for the formerly most Catalan of Spanish banking groups when, in a move to compensate the client for commissions incorrectly charged to his account - despite having previously guaranteed this client that he would never pay commissions on this account - the office director, Mr. Iván Masip Bes, offered the client’s wife a television set, linked to another new CaixaBank account.