CaixaBank DIRECTOR defames client for his own failure TO ACT

After being instructed to refund incorrect commissions or to close a client’s account, CaixaBank director Iván Masip Bes, of the El Clot offices in Barcelona, failed to do either. Instead he chose to ignore his client’s emails, phone calls and voice messages. Very dissatisfied, the client indicated again the account should be closed and, save for the amount to cover the last month’s VISA charge, transferred funds to another bank.